Legal
Effective date: 1 October 2026
Travel 360 Pte. Ltd. (UEN 201704694Z, STB Licence TA03567), 171 Tras Street, #05-173 Union Building, Singapore 079025 (“Travel360”, “we”, “us”). By paying a deposit or confirming a booking in writing, you accept these terms. The terms in force on your booking date apply to your booking.
Quotations are valid for the period stated and subject to availability. Prices are in Singapore Dollars. Until full payment, prices may change because of airline fares, fuel surcharges, taxes or exchange rates. If the total price rises by more than 10% after you pay the deposit, you may cancel within 7 days of our notice for a full refund of what you paid.
A deposit of 25% of the total price, or the supplier’s non-refundable deposit if higher, is due on booking. Your booking is confirmed only when we receive the deposit. Once we have committed it to airlines, hotels or ground operators, the deposit is non-refundable except under clauses 2 and 8.
A 25% deposit is due at booking (see clause 3). Further payments are due on the dates stated in our invoices, which follow our suppliers’ payment deadlines. In all cases, full payment is due no later than 60 days before departure. Air tickets are payable in full at ticketing, and bookings made within 60 days of departure are payable in full at booking.
You are welcome to pay in full early. If any payment is not received by its due date, we may cancel the booking and the clause 6 charges apply.
Bank transfer, PayNow or cheque payable to “Travel 360 Pte Ltd”. Our bank details appear only on our official invoice. We will never change our bank details by email or WhatsApp. If you receive such a message, call us on +65 6222 2360 before paying.
Cancellations must be in writing and take effect when we receive them. Charges per person:
| Notice before departure | Cancellation charge |
|---|---|
| 61 days or more | Deposit forfeited |
| 31 to 60 days | 50% of that traveller’s price |
| 15 to 30 days | 75% of that traveller’s price |
| 14 days or less, or no-show | 100% of that traveller’s price |
Where actual non-recoverable supplier costs (for example issued air tickets) exceed the charge above, those costs apply instead. Our service fees, as stated in your quotation, and supplier pass-through charges are retained on all cancellations.
For groups, the organisation or person who confirms the booking (“Organiser”) is responsible for payment for the whole group. We commit supplier deposits only on the Organiser’s written confirmation, and the Organiser is liable for any deposits and costs we pay on that confirmation. Reductions in group size after confirmation are treated as cancellations under clause 6. If numbers fall below the quoted minimum, we may re-price the trip. The final name list is due by the date in your quotation.
If we cancel a trip for reasons within our control, you may choose an alternative trip or a full refund of all money paid, within 28 days. We may change itineraries, hotels or flights for reasons outside our control and will offer a comparable alternative where possible.
These include war, unrest, terrorism, travel advisories, epidemics, natural disasters, government action and supplier failure. If a trip cannot go ahead for these reasons, we will refund what we recover from suppliers, less our service fees, within 28 days of receiving it. You may choose a travel credit instead. We strongly recommend travel insurance that covers these risks.
Changes after confirmation (names, dates, rooms, flights) cost S$50 per person per change plus any supplier charges. Changes within 14 days of departure are treated as cancellations. Air tickets are bound by the airline’s fare rules.
You are responsible for a passport valid at least 6 months beyond your return date, visas, entry permits and vaccinations. We assist with visas where possible but cannot guarantee approval. Refusal of a visa or entry is not grounds for a refund beyond clause 6. Travel insurance is strongly recommended.
We may remove any traveller whose behaviour endangers or seriously disrupts the group, without refund.
We act as agent for airlines, hotels, cruise lines and ground operators, and their own terms also apply. We are not liable for their acts or omissions, or for events in clause 9. To the extent permitted by law, our total liability is limited to the amount you paid us for the affected booking. Nothing in these terms limits liability for death or personal injury caused by our negligence, or any right that cannot be excluded under Singapore law.
Our staff may photograph group activities for our own marketing. Tell us in writing if you do not want images of you used and we will not use them.
Please raise problems with your tour leader during the trip so they can be fixed on the spot. Written complaints should reach info@travel360.sg within 14 days of your return. We will respond within 14 days.
Travellers under 18 must be booked by, and travel with or have the written consent of, a parent or guardian, who accepts these terms on their behalf.
These terms are governed by Singapore law. Disputes are subject to the jurisdiction of the Singapore courts, including the Small Claims Tribunals where eligible.
Effective date: 1 October 2026